Customer support audit trails.

OnTime Help Desk keeps a history of all customer support incidents.

OnTime Help Desk tracks all changes to your customer support incidents. This provides detailed information about each incident including dates and times of modifications, who made the changes and precisely what changes were made.

Help Desk Audit trails — The Audit trails tab can be filtered to show specific item types

audit trail history — See a specific item's full history, easily accessible from any view

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Customer support audit trails.

OnTime Help Desk keeps a history of all customer support incidents.

From our Frequently Asked Questions…