Provide your customers with access to the development process—you determine how much or how little.
OnTime Help Desk's Customer Portal provides your customers with a web site for tracking and reporting their own help desk incidents. If you also use OnTime Scrum and OnTime Team Wiki, customers can also be provided with access to backlogs, releases, and wiki pages.
A comprehensive solution.
The OnTime Customer Portal offers:
A web site that your end users (and also business analysts, stakeholders, members of other departments, executive management, and partners, too!) can visit to view, report, and track defects, feature requests, and incidents
User self-registration that can be automatically activated, or set to require administrator approval
The ability to reset passwords and automatically handle forgotten passwords for end users
The ability to limit what information is visible for user stories, defects, incidents, and wiki pages (independently)
"My Defects," “My Features,” and "My Incidents" views that allow customers to quickly see their own items
The ability to limit item visibility by individual item, project, and even pre-defined filters
Optional RSS feeds, providing convenient access to portal information
Unlimited customer accounts.
Determine who has the ability to add, edit, and view items in your company's customer portal. Allow anonymous users to view, add, edit your customer portal or only permit registered users access. Adminstrators can set Customer portal to allow users to register themselves, but with the requirement for manual approval before being active.
Customer Portal security.
Granular security settings are controlled from within OnTime Help Desk and ensure users have the appropriate clearance to view/edit items. By default, the items you track in OnTime are not visible in the Customer Portal. But, you can make them public by default or do this on an item-by-item basis by marking them "Publicly Visible." These items will then become visible to Customer Portal users, depending on their security settings.