OnTime Help Desk provides a centralized location for your support team to keep track of your customers and individual contacts within customer organizations.
With just a click, you can filter your incident list to show only those incidents that belong to a given customer or contact. When new incidents come in, doing this helps put your relationship with the customer in perspective. Are there existing unresolved issues? First time contacting support? What types of issues have come in previously?
When adding contacts, you can determine whether they are able to log in via the Customer Portal, assign a default password, and determine their levels of access. Customers may also self-register, if you’d like—but they cannot login until their status has been set to Approved, keeping your portal safe and secure.