Customize your help desk.

Your business. Your customers. Your help desk and portal. OnTime does it your way.

The Customer Portal makes it possible to:

customize the look and feel, so your customers feel like they are on your website
create a custom header and footer
allow for anonymous logins
define which items are visible to customers

OnTime Help Desk's Customer Portal

The OnTime Help Desk allows you to:

create custom fields for tracking customers
create custom email auto-responders
use custom ticket numbering system
create unlimited canned responses
define your help desk workflow, even make it function uniquely for incidents that come in via phone, email, or the Customer Portal.

Create custom help desk fields — An incident with custom fields being utilized