Manage incident workflows.

The goal is to provide your customers with a resolution as soon as possible, and to provide visibility for the rest of your team. Here is a sample of what your workflow might look like:

OnTime’s workflows are flexible and powerful enough to:

• conform to any methodology
• work with role-based security, allowing only certain users to move items from one workflow step to another
• allow you to create a unique workflow for different products that you support
• ask users for specific information depending on the workflow step
• trigger email notifications and alerts