Manage incident workflows.
OnTime Help Desk automates and enforces the system you have designed for your customer support process.
The goal is to provide your customers with a resolution as soon as possible, and to provide visibility for the rest of your team. Here is a sample of what your workflow might look like:
OnTime’s workflows are flexible and powerful enough to:
- conform to any methodology
- work with role-based security, allowing only certain users to move items from one workflow step to another
- allow you to create a unique workflow for different products that you support
- ask users for specific information depending on the workflow step
- trigger email notifications and alerts