Essential notifications.

OnTime Scrum automatically pushes critical information to the right team members. Users can subscribe to email notifications at the item level right up to the project level—ensuring awareness of all (or specified) changes. Even customers can receive automatic updates to keep them in the loop, with you deciding how much information they can see.

How are notifications set up?

Email notifications can be triggered by the following actions:

• An item is created, edited, or deleted
• The workflow state is changed
• A new email conversation is being tracked
• An attachment is uploaded

For example, the above notification is set up for when defects are created in any project (“All Projects”). It will run when those defects are created, using the email template “Defect (New Items)”, and send the notification to the user the defect was assigned to, as well as the user who reported the defect. All of these options are customizable—for instance, you could also send a notification to the product owner, if you wished.

Once you've created a new notification type, you'll also want to customize how the email will actually looks. OnTime features a robust email template editor that you'll use, including our rich text editor and placeholder values. The template will embed the item details directly into the notification email, which means you can use the default field template for that item type, or a custom one with the fields you want to show.

Advanced notifications.

Notifications are great for simple actions like items of any type being created, modified, and deleted. You can also track any changes by anyone on specific items you select for.

However, OnTime also allows you to configure more specific notifications for your needs. You can set up notifications for when item changes match certain criteria, such as sending one to the project manager when a new defect is ready to be tested.

An even more powerful type of notification are filter notifications. These allow you to be notified when items match a backlog filter you've created. In the following example, an existing filter, for defects unresolved after 14 days, is used to power a new notification. The notifications will be sent intelligently to the project manager, as well as the specific user any filtered defect is assigned to.