OnTime Support

Need help with OnTime? We’re here to assist you.

Get your questions answered.

We've created a new OnTime Q&A forum at help.ontimenow.com. It's a great place to go find answers to common questions, supplied by both Axosoft employees and your fellow OnTime users. Feel free to create an account and dive right in!

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Contact us.

800.653.0024
6am-6pm, Arizona time (GMT -7), Mon-Fri

team@axosoft.com

File a support ticket.

Live Q&A, everyday.

Axosoft also runs a live Q&A session every weekday, answering product and setup questions you might have about OnTime.

Sign Up for a Session

OnTime documentation.

We host guides for various aspects of OnTime use and setup (for both current and previous versions).

View Documentation

OnPremises downloads.

Everything you need to get started with OnTime OnPremises, our installed solution, plus addons for both OnPremises and OnDemand, can be found on our downloads page. You'll also find files for previous versions of OnTime OnPremises if you haven't made the upgrade.

View Downloads

Need help installing OnPremises?

Check out our getting started videos that will walk you though how to set up OnTime Web Server, Services, and other components of OnPremises.

Watch Now

Looking to make the switch?

Ready to make the switch from OnPremises to OnDemand, our reliable, fast, and secure hosted solution for OnTime? We can handle transferring your database.

Learn More

Developer support.

We've created a comprehensive reference website at developer.ontimenow.com to help you with the OnTime API. There you can find instructions for getting started, full references for all components of the API, as well as an example application that showcases the API in action.

Visit Developer Site

API webinars.

Axosoft periodically hosts webinars to discuss our OnTime API and the cool things you can build with it. Our developers will even make a live example over the course of the session.

Learn More