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OnTime University

University free courses.

Hit the ground running in OnTime with our free recorded courses and tutorials.

Select a Video

OnTime User Interface (3:56)

This video serves as a general tour that should familiarize you with the OnTime interface. Including a brief overview of the Organize Panel, the Center Workspace, and the Details Panel, along with a few of the top menu options. Further videos will cover these sections individually and in-depth.

Working with Projects: Scrum (2:24)

Every work item in OnTime is stored within a project. This video covers the creation and organization of projects for Scrum.

Estimates (5:18)

Estimates are central to the way that you'll use OnTime for Scrum. This video covers both the Original Estimate and the Remaining Estimate fields as well as the rollup of estimates from Sub-Item to Parent.

Burndowns Explained (5:40)

This video explains how burndowns in OnTime and will walk you through the steps you'll use to build your own OnTime Burndown chart.

Working with Dashboards (4:56)

OnTime Dashboards are a tool for visualizing data and generating charts. This video specifically covers the creation and navigation of specific dashboards. Further videos will cover the specific gadgets that you can configure.

Dashboard Gadgets (10:18)

OnTime Dashboards are a tool for visualizing data and generating charts. This video specifically covers the creation and navigation of specific dashboards. This video covers the gadgets you'll use to generate charts and information to populate a dashboard.

Working with Projects: Help Desk (5:25)

Every work item in OnTime lives inside of a project; it's the major way that work is organized in the tool. This video covers the way that projects are used to organize tickets for OnTime HelpDesk.

Adding & Editing Wiki Pages (4:19)

Wiki Pages are essentially pages of information that can be stored against projects in OnTime. This video covers the details of adding and editing wiki pages in your OnTime instance.

Navigating Wiki Pages (5:09)

Wiki pages are stored against the project tree in OnTime. This video walks you through the many ways that you can navigate across the wiki pages stored in your projects, this includes wiki links, table of contents and searching.

Wiki Notifications, Comments & History (2:59)

Wiki pages store additional information other than its content. This video covers Wiki page Notifications, Comments and Wiki Page history (versioning).

Customer Portal Security (7:55)

This video covers security of access in OnTime via the OnTime Customer Portal. Specifically included will be a basic introduction to the Customer Portal itself, Customer Portal Security Roles, the Publicly Viewable field and ownership of items for Customer Contacts.

Basic Notifications (6:00)

Notifications are automatic email rules that you can create in OnTime. This video covers some of the most basic notifications and where you would manage them.

Notifications on Updates (4:22)

This video walks you through creating notifications when an item is updated in some way. This includes generic change notifications, detail change notifications and/or notifications tied to a specific field or fields.

Notifications with Filters (5:33)

Most notifications in OnTime are triggered via an event, either the creation or change of an item. This video covers notifications that can be triggered via search conditions tied to a schedule called "Filter Notifications".

Email Templates (6:14)

Notification Emails are formatted using an Email Template that you can manage. This video discusses applying email templates to a notification, creating email templates and management of email templates.

Managing Workflow (4:01)

Workflow is a central concept in OnTime in that it will manage the lifecycle of every single work item in the tool. This video covers the general management of workflow.

Workflow Step Options (7:46)

Your workflow in OnTime has an incredible amount of depth that you can use to manage each step in your process and automate each step along the way. This video covers how to manage the logic embedded into each step in your workflow.

Like what you've learned? Subscribe to OnTime University in OnTime to access our full curriculum. Plus, receive priority support for teams 11 users or more. All for just $7 per user per month.

OnPremises users can enroll in OnTime University by adding Premier Maintenance. For more information, contact team@axosoft.com.